Responsibly Overcoming the Language Barrier

"我告诉你。。。我什么都听不懂!"

Although this phrase seems foreign to us, it is actually quite common... it's one of misunderstanding.  We face language barriers everyday.  Maybe not with Mandarin Chinese to English, but from different languages or even to simply different accents or vocabulary your diverse work force is struggling through miscommunication after miscommunication.  According to the study "The Impact of Language Barriers on Trust Formation in Multinational Teams", by Helene Tenzer, Markus Pudelko, and Anne-Wil Harzing explains that even simple errors and misinterpretations can lead members of the team and company to believe a certain employee is incompetent.  Clearly, this shows how important we perceive language to be - something that can prove if you have knowledge in another unrelated area.  However, this is just a perception, not the truth - you could be completely illiterate and yet be a great at another unrelated skill.

Society has placed upon us the need for language, and the corporate world has stressed its importance even more.  If you are unable to present yourself in a professional well spoken manner you are perceived to be sloppy or too casual which when generalized is applied to your entire career instead of just your language abilities.

I started to realize this on a personal level that my colleagues perceived me as having less ability in my job due to my language barrier.  Instead of just presuming I could efficiently do my job correctly even though I had difficulty expressing myself in their native language they believed due to my incompetence in their language I must be incompetent in other areas such as my job duties (however unrelated).  In relation to corporate social responsibility this lead me to believe that if a company intentionally employs people who are diverse and have different language levels there should be some methods to implement to assure that all employees are able to work as a team instead of being separated by the wall of language.

I would like to provide some of my suggestions of what companies could do to be socially responsible when it comes down to their employees and their language.

Language Lessons

• This doesn't necessarily mean buying Rosetta Stone for everyone in your company that doesn't speak the language fluently, nor does it mean that you need to hire an expensive personal tutor either.  Simple lessons are helpful enough to someone working hard and trying their best to communicate with the company language.  A simple gesture of creating something like a photo dictionary of key words or a general explanation of the company lingo will help quickly improve the communication through the language barrier.

Hire Multilingual's

• Although it may be difficult to find employees who speak more than one language, if your aim is to be diverse - this is one way to alleviate tension between coworkers.  People who speak only one language have a difficult time relating to how difficult it is to learn a language fluently with all of the nuances of grammar and specific vocabulary.  This could possibly create problems when there are misunderstandings due to language as they might expect the  colleague to be more advanced in the language or might also wrongly assume that they don't understand the job if they aren't able to express themselves clearly in the language.  Multilingual would  not only understand the difficulty of learning a language but they would be able to help the non-native speaker to feel more comfortable and reassure them.
• If hiring multilingual's is too difficult, another option would be to create an incentive to learning a second language so that everyone can experience what it is like to not be able to fully communicate.  Moreover, adding a second language to the companies repertoire of skills benefits the business as well as the employees cognitive well-being.

Allow the Employee to Teach Their Language

• Sometimes a word or an idea just doesn't exist in another language.  It might be very frustrating to someone who doesn't speak the company language perfectly to express themselves when they are missing key vocabulary.  One way to avoid this unnecessary frustration is allow specific moments for the non-native speaker to teach their language as well so that the whole office can benefit and be more international.  This creates comfort for the employee as well as increases other employees interest into learning other cultures and being more accepting in general.

Avoid "Professional" Flowery Language and Speak Clearly

• Nothing stops language learning more than over-complicated unnecessarily flowery vocabulary.  Speaking clearly and explaining ideas thoroughly alleviates much of this problem.  Speaking clearly doesn't just entail enunciating your words, but it also includes avoiding complicated vocabulary and not using idioms to express ideas.
• If an employee doesn't understand a specific word, try to explain what the word means.  For example if they don't understand the word "robber" instead explain more clearly that it is someone who steals/ takes something that doesn't belong to them.  Not only will this reinforce the new word but it allows the time for the employee to understand better what you are talking about.

Use Gestures and Body Language 

• Body language experts have come to a consensus that about 50-80% of our communication is through gestures and expressions.  This is perfect for those who are managing or working with someone who has difficulty expressing themselves clearly through the company language; it helps both parties.  It helps you because you will be able to communicate more clearly if you use specific facial expressions or gestures to explain what you want or communicate a general message.  Also it helps the employee because in case they have said something they might not have meant you will be able to tell by their facial expression and non-verbal communication  that they meant something different and you can clarify to avoid miscommunication which could lead to more serious issues.

Be Patient With Non-native Speakers

• Patience is the key when dealing with communication problems, on both sides.  The learner needs patience when receiving feed back as well you when you are trying to teach the proper way to communicate in the company.  The language learning process is a trying one, full of mistakes and blunders.  If one can be patient through this it will give the language learner all the more confidence to try and communicate without having to fear the repercussions for making a simple mistake. This will not only speed up the language learning process but it will also build a relationship based off of trust.  It will allow you to see through the language barrier and realize that the employee doesn't lack skills - they might even do the job the best.  With patience you can see the problem for what it is - a language difference, nothing more.

With all of this taken into consideration, I hope that companies can act in a more caring and understanding way to those who are struggling to express themselves.  Your mother tongue is always going to be the most comfortable, however companies shouldn't put more discomfort and pressure than there already is on learning a language.  There is always more that can be learned and more that can be done to ensure that the corporate culture is satisfactory for all who are employed.

Persuading Others to Go Green

Ever tried to tell someone how easy it is to recycle just to be brushed off, or in some instances be called a hippie?  These days people take it as if you are trying to spread a political message when you are trying to teach people how to be green and eco-friendly.  I am writing this post not to convince people to shove "going green" down peoples throats, but instead help people understand why we all should be green.

One of the arguments business owners use to explain why they continue to pollute is because many are convinced that there is no such thing as global warming and that it's simply a natural phenomenon not at all impacted by human behavior.  To them this nullifies the idea that humans are able to make a sizable impact on the earth through their pollutants and eco-friendly ways equally.  Even if this is your view, I completely respect your ability to decide for yourself what you agree with or disagree with.  However, you don't need to be convinced of global warming to go green just as people don't need to be convinced they are fat to get healthy. Just in case that you are wrong, or just by realizing that we have technologies that allow you to do the same job without polluting wouldn't you want to do that instead?  Isn't it nicer to breathe fresh air instead of smog, not just for future generations but for yourself as well?

Another one of the common arguments for not making a change is that one action by one person isn't going to save the world.  While that is true, this argument is invalid since there are already many people making the efforts needed to reduce the pressure on the environment.  Each and every other helping hand will start to make a bigger and bigger impact upon our polluting ways.  If they are able to get their entire company involved this means that not only are they themselves reducing their carbon footprint but they are reducing their consumers carbon footprints as well.  Our actions don't just follow a straight line to their consequence, everything is interlinked and by making one change many other elements are affected as well.  Thus if you take a mug instead of a disposable cup for your coffee every day not only are you saving many pieces of plastic from being thrown out, you are also slowing down the demand for their production, saving an animals life, reducing the need to drill oil, creating jobs for mug vendors, and so much more.

Going green is easy if you take small steps.  Many people believe that its expensive and you need to buy heavy duty equipment such as solar panels to even make a dent.  Although those products do help, you are doing just as much good by recycling, purchasing bio products, and spreading awareness.  Businesses are afraid that high numbers on their sustainability reports are going to make them look bad in comparison to other businesses and thus they completely give up on going green.  Instead I suggest making small cheap changes until you are ready to make the larger changes to get better numbers.  This should not be considered a competition - being good to mother nature is good no matter how much or how little you do as long as you are trying to make a difference.

I am no stranger to people opposing my ways, these are just some of the arguments that I use to convince people otherwise to understand being green from my perspective.  Unfortunately there will always be certain groups of people that don't want to hear any of our "nonsense" because they have better things to do than protect the planet, they have other places to consume consume consume, they are above going green.  They are not the reason to give up, they are the reason to continue to be green because you know not only are you making up for your waste but you are making up for theirs too.  In a perfect world everyone would come together to start making changes because they realize the gravity of the situation but until we find the solution for  a perfect world keep progressing through the difficulty and be the one to stand up and do the right thing.

If you are struggling to find supporters to your green movement, or you are trying to convince your business partners to go green... don't forget if it doesn't work now sooner or later the laws will catch  up to them and that's when real change will start happening globally; when its no longer down to choice but up to necessity.

Corporate Diversity - the Key to Good Business?

Lanzhou, China

I am inspired to write this post because I am lucky enough to work and go to school in a place where almost no one is the same nationality as me - and even if they are, they come from the other side of the country.  I for one would never give up the opportunity to work with such a diverse and international group of people, and one of the main reasons is that it leads to better business practices.  I want to list some of the reasons I think diversity plays a large role in effective business practice as well as social responsibility.

Boston, MA, USA

Corporate Culture - Unfortunately this day and age many companies force their staff to adhere strictly to their culture instead of allowing an international culture to thrive.  It is within this international and diverse corporate culture that everyone is able to be included instead of some feeling left out or changed into the mold their boss wants them to become.  This sort of international culture can teach about the different cultures of the clients but also opens up a pathway for others to understand different backgrounds.  Not only will this enhance customer service, but it will enhance the relationship between colleagues at work as they grow to understand each other and embrace their differences.

Open Mindedness - Truly open minded people are few and far between, and there always seem to be biases no matter how much you teach people to be accepting.  I have gotten into many saddening discussions where people have unfortunately denounced an entire group of people just because they have had one bad experience.  Diversity would stop this nonsense because if there are or were any biases or social misconceptions about a certain group of people, working along side them would make everyone in the office realize that in the end everyone is human and even though we are all different; that is what makes us unique.  I think there are many places that could use a little more work place diversity just for this reason.

Sierre, Switzerland

Expanded Market Reach- International workers speak many languages and can serve customers much farther away than just your city or country. Also they would have the ability to reach untapped markets within your own community filled with many different minorities.

Paris, France

Learning Opportunities -  Forget about going to another country to learn about different people and different ways of life - you can learn directly in your own company.  One of the greatest lessons you can learn by being exposed to other cultures is that you can open up to many different solutions to solving problems.  Your own culture doesn't have to dictate the way you solve problems anymore, you open yourself up to many different opportunities due to this.

Globalization -  Overall, the world is becoming more and more globalized, it's inevitable that diversity is going to play a role in your company.  This new globalization trend is going to change not only how companies operate but it will change the world culture - so why not be ready ahead of time?

In conclusion, I think diversity is probably one of the largest keys to doing good business.  Not only will it improve working life and understanding but it is socially responsible as well.  Maybe not all diversity programs are able to accomplish what they are supposed to achieve these days, but if we work harder especially in the service industry I am sure that a global change would be readily welcomed.

Istanbul, Turkey